Complaints Procedure

Last updated: 01/06/2026

BRAINS DEVELOPEMENT OÜ ("Lifescorts", "we") is committed to handling complaints about lifescorts.com (the "Platform") fairly and promptly. This procedure forms part of our Terms and Conditions.

The English version is binding; other-language versions are for convenience only.

1. What this covers

This procedure applies to complaints about the Platform and our services, including billing, account handling, moderation decisions and service quality.

• To report illegal or non-consensual content, or to request removal of content depicting you, use the Content Removal, Notice & Takedown Policy.

• To contest a moderation decision affecting your content or account, follow the route in that same policy.

• For all other complaints, follow the steps below.

2. How to complain

Submit your complaint through the contact form available on the Platform, including:

1. your name and account/email;

2. a clear description of the issue and what happened;

3. any relevant references (URLs, transaction IDs, dates);

4. the outcome you are seeking.

3. How we handle it

3.1. We acknowledge complaints within a reasonable period and aim to provide a substantive response promptly, normally within a defined number of working days indicated in our acknowledgement.

3.2. We may ask for additional information to investigate. We will inform you of the outcome and the reasons for our decision.

4. Escalation

If you are not satisfied with our response, you may ask for the matter to be reviewed by a senior member of our team by replying to our decision and requesting escalation.

5. Out-of-court and other remedies

Where applicable, you may have the right to refer a dispute to a competent out-of-court dispute settlement body or to the relevant authority, in particular:

• the Estonian Consumer Disputes Committee (for eligible consumer disputes); and/or

• the supervisory authority relevant to your complaint (for data protection matters, the Estonian Data Protection Inspectorate or your local authority).

This does not affect your right to pursue judicial remedies.

6. Contact

General complaints: through the contact form available on the Platform.

Reviewer note (remove before publishing): Confirm the response time-limits and the correct out-of-court dispute body for Estonia/your customer base. Note: the EU online dispute resolution (ODR) platform has been wound down — do not add an ODR link without confirming it is still operative.